processAt Thomas Kellie & Co. we focus on learning our clients business, teaming with them to understand their processes. We use an analytical approach to identify areas of improvement and how we can document the processes.

When you have clients waiting for deliverables and prospects knocking at the door, working on refining your process doesn’t exactly seem like top priority. It can wait until later, when there is time. But there never is time. And your process never evolves, and you find yourself winging it when someone asks about what your process exactly is. But the fact is, without clearly defining your process, your business can’t grow to its full potential.

What do we mean by process? It’s having an established, step-by-step way of doing things, and a well-articulated set of internal and external documents and tools supporting it. There are two reasons why process is so key. The first is efficiency. It doesn’t make sense to have to reinvent steps each time through. It is a waste of time. Having the right documentation that you can use as a tool saves time, energy and resources. The second reason is scalability. Just because you know how to draw the right elements together to create a strategy doesn’t mean that your staff or co-workers can always do the same. And if you leave your company, you take all that knowledge with you. To grow your team, you have to delegate. If you have a process, you can train people to execute on it. With the right training and analytical tools, staff members can gather the crucial elements needed to weave a strategic plan.

Working out your strategic process is no easy task. Our approach is focused on four phases: data gathering, process mapping, process development/refining and implementation. These deliverables are a way of packaging our expertise, and turning it into value for our clients. Clients know in advance what they are getting and that it will be done right.

At Thomas Kellie & Co. our business process improvement services along with our Virtual Consulting services can provide the expertise to identify, develop and implement strategies that can define your process to enable your business to gain the competitive edge to achieve its full potential.